This Privacy Policy applies to all users who use the Aibabels (website: https://www.aibabels.com, hereinafter referred to as "the platform") international trade customer service chat subscription service (including individual users and enterprise users, hereinafter referred to as "users"). The platform respects and protects users' personal information and data security. This policy will explain in detail how the platform collects, uses, stores, and protects user information, as well as the rights users have over their own information. Users' use of platform services is deemed to have fully read, understood and agreed to all contents of this policy. If you have any questions, please contact us via the official email [email protected].
This Privacy Policy covers all user information and data collected and processed by the platform during user registration, login, use of services (such as intelligent language conversion, intelligent reply chat), payment subscription, consultation and feedback, etc. It does not include information processing rules of third-party websites or services (such as payment channels, social account authorization login platforms). The platform recommends that users carefully read third-party privacy policies.
When users register for an Aibabels account, they need to provide the following necessary information to ensure normal service provision:
Individual Users: Mobile phone number/email address (used for account login, verification code reception, service notification), set account password (the platform will store it encrypted and will not obtain the plaintext password); if logging in through third-party accounts (such as WeChat, Google accounts), the platform only obtains publicly available basic information such as nicknames and avatars provided by third-party accounts, and does not obtain other privacy data in third-party accounts.
Enterprise Users: Enterprise name, unified social credit code, contact person name and mobile phone number/email, enterprise registration address (used to verify enterprise qualifications, issue invoices, and service docking); if enterprise team collaboration functions need to be opened, the names and emails of team members also need to be collected (provided by the enterprise contact person, and it is necessary to ensure that member authorization has been obtained).
To realize core service functions such as intelligent language conversion and intelligent reply chat, the platform will collect the following data when users use the service:
Chat Data: Customer service chat content between users and customers through the platform (including text, voice-to-text, not actively collecting voice source files), language conversion records (such as source language type, target language type, conversion results), intelligent reply call records (such as reply content, call time, usage scenarios); such data is only used to optimize the accuracy of language conversion algorithms and improve intelligent reply matching, and will desensitize sensitive information in chat content (such as bank card numbers, ID numbers).
Device and Operation Information: Device model, operating system version, browser type, IP address, login location (only accurate to city level, used to identify abnormal logins and ensure account security), service usage duration, function operation records (such as clicks, queries, modified settings) when users use the service; such data is collected anonymously, not directly associated with user personal identity information, and is only used to analyze service usage, optimize platform performance and user experience.
When users subscribe to services or pay fees, the platform will collect necessary payment related information:
Problem descriptions, demand suggestions, contact information (such as supplementary mobile phone number/email) submitted by users through the platform's "Feedback" and "Customer Service Consultation" functions, as well as materials such as enterprise logos and customer service script templates actively uploaded by users. The platform will use them to handle user consultations and optimize services, and will only be viewed by relevant service personnel.
The platform collects user information only for the following legal purposes and will not use it beyond the necessary scope:
Provide and Maintain Services: Verify user identity and open account permissions based on registration information; realize intelligent language conversion and intelligent reply functions based on chat data; complete order processing and invoice issuance based on payment information to ensure normal service delivery.
Optimize Services and User Experience: Analyze device and operation information to improve platform compatibility and response speed; based on desensitized chat data and intelligent reply records, iterate algorithm models to improve language conversion accuracy and reply matching; recommend adapted subscription packages or functions based on user usage habits (such as commonly used language types, service usage periods).
Ensure Account and Data Security: Identify abnormal login behavior (such as off-site login, unfamiliar device login) through IP address and login device information, trigger security verification (such as verification code), prevent account theft, data leakage and other risks; monitor illegal use behavior (such as spreading illegal information, abusing intelligent reply functions) to ensure platform service compliance.
Communication and Notification: Send service notifications (such as subscription expiration reminders, service update notifications) and account security tips (such as password modification success, abnormal login reminders) to users through registered mobile phone number/email; after users submit consultations, feed back processing results through reserved contact information.
Compliance and Dispute Resolution: Provide necessary user information when required by laws and regulations or investigated by administrative and judicial departments (must comply with legal procedures); used to handle service disputes between users and the platform or between users and third parties, and retain relevant records as evidence.
The platform will not use user information for scenarios unrelated to the above purposes. If the scope of information use needs to be expanded, users will be notified in advance through website announcements, user registration email and other channels, and will only be used after obtaining users' explicit consent.
Storage Location: User information and data are stored on domestic servers that comply with national data security standards. For cross-border user data that needs to be transmitted overseas (such as providing services to overseas enterprises), the platform will adopt measures such as data encryption and compliance evaluation to ensure compliance with the "Data Security Law", "Personal Information Protection Law" and relevant overseas regulations.
Storage Period: User account information (such as mobile phone number, email) is continuously stored during the account existence period; if users actively cancel their accounts, the platform will delete or anonymize account information and associated data within 15 working days after the cancellation application is approved (except as required by laws and regulations to be retained, such as payment records need to be retained for at least 5 years to comply with financial compliance requirements); desensitized chat data and operation logs generated during service use will be retained for 2 years after service termination for algorithm optimization and compliance traceability, and will then be anonymized or deleted.
The platform adopts multi-level technical and management measures to ensure user information and data security:
Technical Protection: User passwords and payment related information are stored using encryption algorithms such as SHA-256 and AES-256; chat data transmission uses SSL/TLS protocol encryption to prevent data from being stolen or tampered with; deploy firewalls and intrusion detection systems (IDS) to prevent malicious attacks and unauthorized access.
Permission Management: Within the platform, only necessary positions (such as customer service, technical operation and maintenance, compliance personnel) are authorized to access user information, and operation logs are set to record all access behaviors; employees are strictly prohibited from privately downloading, copying, or disseminating user information. Violators will bear legal responsibility.
Emergency Response: In the event of data leakage, loss and other security incidents, the platform will immediately activate emergency plans, take remedial measures (such as blocking attacks, restoring data), and notify users through registered email and account internal messages within 72 hours after the incident, and report to relevant regulatory departments as required by laws and regulations.
User Assistance: The platform reminds users to properly keep sensitive information such as account passwords and verification codes and not disclose them to others; if account abnormalities are found, users should modify passwords through the "Account Security" function or contact the official email [email protected] to freeze the account in a timely manner. The platform will assist in investigation and processing.
The platform strictly limits the sharing and disclosure of user information. Except for the following circumstances, user information will not be shared with any third party (except platform affiliated companies, affiliated companies must comply with this Privacy Policy):
Obtain User's Explicit Consent: If users authorize the platform to share enterprise information with cooperating third-party service providers (such as providing value-added logistics information docking services for enterprise users), the platform will share according to the agreement after user confirmation, and require third-party service providers to comply with data protection obligations.
Third-Party Service Necessary Support: To realize functions such as payment, SMS verification, and invoice issuance, the platform needs to share necessary information (such as payment amount, mobile phone number, invoicing information) with third-party partner institutions (such as payment channels, SMS service providers, tax agency platforms); such institutions can only use information within the scope of providing services to the platform and cannot be used for other purposes. The platform will sign data security agreements with third parties and supervise their compliant use.
Laws and Regulations and Compliance Requirements: When the platform receives legal notices from administrative agencies and judicial departments (such as subpoenas, investigation orders), or to comply with laws and regulations such as the "Data Security Law" and "Personal Information Protection Law", and to maintain public interests, it will disclose user information as required, but will filter irrelevant information to maximize protection of user privacy.
Enterprise Merger and Reorganization: If the platform undergoes major changes such as merger, division, acquisition, asset transfer, etc., user information may be transferred as part of the assets. The platform will notify users through website announcements and user email before the change, and the subject after the change will continue to fulfill the information protection obligations stipulated in this Privacy Policy.
Users have the right to exercise the following rights over their own information in accordance with the law. The platform will provide convenient channels to support user operations:
Inquiry and Access Rights: After logging in to Aibabels accounts, users can view personal/enterprise registration information in "Account Settings", payment information in "Order Management", and chat data and intelligent reply records in "Service Records"; if more detailed information copies are needed, applications can be submitted through the official email [email protected], and the platform will provide them within 10 working days.
Correction and Supplementation Rights: If users find errors or omissions in registration information (such as mobile phone number, enterprise address) or invoicing information, they can directly modify it in "Account Settings" or contact customer service for assistance in correction; the platform will update the information within 2 working days after review and confirmation.
Deletion Rights: When the following conditions are met, users can apply to delete some or all information:
Users can submit deletion applications through "Account Settings - Cancel Account" or official email. The platform will complete processing within 15 working days after the review is approved and feed back the results.
Withdrawal of Consent Rights: Users can withdraw their consent to information collection or use (such as no longer receiving service marketing notifications). Specific operations include: turning off marketing SMS/email push in "Account Settings - Notification Management", canceling third-party account authorization login; after withdrawal of consent, the platform will no longer collect or use information based on that authorization, but it may affect the normal use of some service functions (such as after turning off SMS notifications, login verification codes cannot be received).
Objection and Complaint Rights: If users have objections to the platform's information processing behavior (such as believing that information is being used incorrectly), or discover information leakage and other security issues, they can submit complaints through the official email [email protected]. The platform will accept and feed back processing progress within 5 working days, and give final processing results within 15 working days.
Platform services are mainly for enterprises and adult individual users engaged in international trade, and do not actively provide services to minors. If minors use platform services without the consent of their guardians, guardians can contact the platform through the official email and provide relevant supporting materials (such as minor's identity certificate, guardian's identity certificate). The platform will immediately terminate the service and delete the relevant information of the minor.
The platform has the right to revise this Privacy Policy based on updates to laws and regulations, service function upgrades, changes in data processing needs, etc. The revised policy will notify users in the following ways:
The revised Privacy Policy will take effect from the date of publicity or user confirmation. Users' continued use of platform services is deemed to agree to the revised policy; if users do not agree with the revised content, they can stop using the service and apply to cancel their account.
If users have any questions about this Privacy Policy, need to exercise information rights or make complaints and feedback, they can contact the platform in the following ways:
This Privacy Policy is an important part of Aibabels' Terms of Service and has the same legal effect as the Terms of Service; in case of conflict between the two, this Privacy Policy shall prevail. If users and the platform have disputes about information protection, they should be resolved through friendly negotiation first; if negotiation fails, they can be submitted to the people's court with jurisdiction where the platform is located for litigation resolution.
Effective Date: September 5, 2025