Welcome to the international trade customer service chat subscription service provided by Aibabels (website: https://www.aibabels.com)! Aibabels is committed to providing efficient and convenient customer service chat solutions for enterprises and individuals engaged in international trade worldwide. Our services rely on advanced intelligent language conversion technology and intelligent reply chat systems to break down language barriers, help you achieve smooth communication with customers around the world, improve customer service efficiency and quality, and expand international markets.
These Terms of Service constitute a legal agreement between you and Aibabels regarding the use of this website and related services, stipulating the rights and obligations of both parties. Before using our services, please carefully read these Terms of Service. Your use of the Aibabels website and related services indicates that you have fully understood and agreed to accept all contents of these Terms of Service. If you do not agree with any part of these Terms of Service, please do not use our services.
Aibabels Website: Refers to the website at https://www.aibabels.com, operated by the provider of these Terms of Service, used to provide international trade customer service chat subscription services and related functions.
Services: Refers to the international trade customer service chat subscription services provided by Aibabels website to users via the Internet, including intelligent language conversion, intelligent reply chat and other functions, designed to assist users in handling customer service communication matters in international trade.
User: Refers to individuals, enterprises or other organizations that comply with the provisions of these Terms of Service, complete the registration process, and use Aibabels website services.
Service Period: From the date when the user successfully subscribes to the service to the end date of the service subscription cycle. Unless otherwise agreed by both parties or terminated early according to these Terms of Service, the service period is based on the subscription package duration purchased by the user. For example, the service period of a monthly subscription is one natural month from the subscription effective date; the service period of an annual subscription is 365 natural days from the subscription effective date.
Service Fees: The corresponding fees that users should pay to Aibabels according to the price list and billing method published on the website when using the paid services of Aibabels website. Service fees may vary depending on factors such as service type, subscription duration, and usage, and the specific amount shall be subject to the information confirmed by the user at the time of subscription.
Aibabels provides users with advanced intelligent reply chat services. With the help of natural language processing and machine learning technology, the system can quickly and accurately generate intelligent replies for common international trade customer service questions, improving customer service response efficiency. At the same time, our intelligent language conversion service supports real-time mutual translation of more than 214 global mainstream languages, covering English, Chinese, Spanish, Arabic, French, German, Japanese, Korean, etc. No matter which corner of the world your customers come from and what language they use, smooth communication can be achieved. This service is widely used in cross-border e-commerce customer service, international business consulting, foreign trade order communication and other scenarios, breaking down language barriers and promoting international trade exchanges.
We promise to provide users with stable and reliable services, ensuring that the system's normal operation time throughout the year is not less than 99%. In terms of service response time, the intelligent reply chat service will give a preliminary reply within seconds after the customer's message is sent, and the processing time for complex issues will also be controlled within minutes. We have a professional customer service team that provides users with comprehensive support 7 days a week, 24 hours a day. Users can contact us through online customer service, email ([email protected]) or other designated channels, and the customer service team will respond within hours after receiving the consultation, ensuring that problems encountered by users during the use of services can be resolved in a timely manner.
Aibabels offers a variety of flexible subscription packages to meet the needs of different users:
In addition to subscription package fees, if users exceed the number of chat records specified in the package during use, additional fees will be charged per record. If users need to customize special functions or additional language packs, we will provide separate quotations based on specific needs.
For the convenience of users, Aibabels supports multiple mainstream payment channels:
Regardless of which payment method you choose, please carefully verify the payment amount and related information during the payment process to ensure accurate payment. After completing the payment, the system will immediately activate the corresponding services for you. If you encounter any problems during the payment process, please contact our customer service ([email protected]) in time.
Full Refund Within 7 Days: If users believe that the service does not meet expectations within 7 days after subscribing to the service, they can apply for a full refund. Refund applications must be sent by email ([email protected]), and the email should detail the reason for the refund, Aibabels account and subscription order information. We will review the refund application within 3 working days after receiving it. After the review is approved, the refund will be returned according to the original payment method, and the estimated refund arrival time is 5-7 working days.
Proportional Refund: If users have used the service for more than 7 days but are still within the service period, and the service cannot be provided normally due to Aibabels' own reasons, users can apply for a proportional refund based on the remaining unused service time. For example, if a user purchased a monthly subscription service for $100, used it for 10 days, and has 20 days remaining unused, they can apply for a refund of $100 * (20/30) = $66.67 (assuming one month is calculated as 30 days). Refund applications are also submitted by email, and we will complete the review and refund processing within 5 working days.
No Refund for User Reasons: If the user requests early termination of service for their own reasons, such as voluntary request, refunds are not supported. However, in special circumstances, users can negotiate with our customer service, and we will evaluate and handle it according to the specific situation.
When you register as an Aibabels user, we will collect necessary information you provide, such as name, contact information, enterprise information, email address, etc., for creating and managing your account and providing you with services. When you use the international trade customer service chat subscription service, we will collect chat records, including conversation content between you and customers, sent and received files, etc., to realize intelligent language conversion and intelligent reply chat functions, and for subsequent service quality analysis and improvement. In addition, we may also collect your device information, such as device model, operating system, browser type, etc., as well as your network information, such as IP address, network connection status, etc., to ensure the normal operation and security of the service. We will only collect data related to and necessary for providing services, and will not excessively collect your personal information.
The data we collect is mainly used to provide you with international trade customer service chat subscription services, including but not limited to realizing intelligent language conversion, intelligent reply chat, and helping you better communicate with customers. We will use this data to optimize and improve services. By analyzing chat records, we can understand customer needs and common problems, and further improve the accuracy of intelligent replies and the quality of language conversion. At the same time, we will also use the data for statistical analysis to understand the usage of services, user behavior patterns, etc., thereby providing a basis for us to formulate service strategies and development plans. Within the scope permitted by law, we may use anonymized and desensitized data for other legal purposes, such as market research, product promotion, etc., but these uses will not disclose your personal identity information.
We attach great importance to data security and have taken a series of strict data protection measures. During data transmission, we use encryption protocols such as SSL/TLS to ensure the security of data during network transmission and prevent data from being stolen or tampered with. For stored data, we store it in a secure server environment, using multiple backup and redundant storage technologies to prevent data loss. At the same time, we have set up strict access control mechanisms, and only authorized employees can access and process your data, and employees need to undergo identity verification and permission review when accessing data. We also regularly conduct security vulnerability scanning and repair of the system, update security patches in a timely manner, and guard against external attacks and malware intrusions. In addition, we have formulated a complete data security management system and emergency plan to deal with possible data security incidents, ensuring that when data leakage and other security accidents occur, measures can be taken in a timely manner to reduce losses and impacts.
We respect your privacy and strictly abide by relevant laws and regulations to protect the security of your personal information. Without your explicit written consent, we will not disclose your personal information to any third party, unless otherwise required by laws and regulations or to protect our legitimate rights and interests, fulfill legal obligations, etc. We will process your data in accordance with these Terms of Service and the privacy policy we publish. You can view our privacy policy on the Aibabels website to learn more about how we protect your privacy. If we need to share your data with third-party partners (such as suppliers that provide us with technical support and data analysis services), we will ensure that these third parties comply with strict data protection regulations, sign confidentiality agreements with us, and only use your data within the scope required to achieve specific service purposes.
All intellectual property rights of the Aibabels website, including but not limited to the website's design, architecture, code, text content, images, charts, audio, video, trademarks, service marks, trade secrets, and any other forms of original works and materials, belong to Aibabels. During the subscription service period, users only obtain a limited license to use the relevant services and content of this website. Users only have the right to use the website content within the scope specified in the Terms of Service and do not have any ownership.
Without the explicit written authorization of Aibabels, users may not copy, disseminate, modify, distribute, display, perform, adapt, translate, reverse engineer, decompile or use the intellectual property content of the website in any way without authorization, and may not use the website content for any commercial purpose or other unauthorized uses. Users may not attempt to bypass or crack any technical protection measures set up on the website to obtain unauthorized access or use of website content. If users need to quote or use part of the website content, they should obtain written permission from Aibabels in advance, and when using it, strictly abide by the scope and conditions of the license, and indicate that the content source is the Aibabels website.
Aibabels has the right to change the service content, functions, technical architecture, Terms of Service, etc., based on its own business development, technology updates, changes in laws and regulations or other reasonable reasons. We will notify users of information related to service changes in advance through Aibabels website announcements, email (sent to the email provided by users during registration), internal messages or other reasonable means. The specified number of days after the notification is issued is deemed that users have been informed of the change content. If users continue to use the service after the change takes effect, it means that users accept the changed service content and terms. If users have objections to the changed content, they can stop using the service before the change takes effect and apply for a refund according to the refund policy (if applicable).
Aibabels has the right to suspend all or part of the services to users under the following circumstances:
During the suspension of service, users will not be able to use the suspended service functions, but the stored data will be retained (unless otherwise provided by laws and regulations). When the reason for service suspension is eliminated, we will restore the service in a timely manner without further notice to users (unless there are special requirements by laws and regulations).
After the service is terminated, Aibabels has the right to delete all data related to users (except as otherwise provided by laws and regulations or otherwise agreed by both parties).
If users violate any provisions of these Terms of Service, including but not limited to failure to pay service fees on time, using services to engage in illegal activities, disclosing account information leading to security issues, maliciously using services affecting normal operations, etc., Aibabels has the right to require users to immediately stop the breach of contract. At the same time, users should bear corresponding liability for breach of contract, including but not limited to paying liquidated damages. The amount of liquidated damages is determined based on the severity of the user's breach of contract and the loss caused to Aibabels, generally a specified percentage of the service fees paid by the user. If the liquidated damages are insufficient to compensate for all losses of Aibabels, users should also compensate Aibabels for other losses suffered as a result, including but not limited to direct economic losses, indirect economic losses, and rights protection costs (such as attorney fees, litigation fees, notarization fees, etc.).
If Aibabels violates these Terms of Service due to its own reasons, such as failure to provide stable services as agreed, resulting in service interruption or serious quality problems that affect users' normal use, Aibabels will compensate according to the actual losses suffered by users. Compensation methods include but are not limited to extending the service period, refunding part of the service fees or paying liquidated damages. The calculation method of liquidated damages is a specified percentage of the service fees paid by users for the current month. However, Aibabels' compensation liability is limited to the total amount of service fees paid by users within 12 months before the breach of contract occurred. If service problems are caused by force majeure, third-party reasons or users' own reasons, Aibabels does not bear liability for breach of contract.
Due to force majeure events, such as natural disasters (earthquakes, floods, typhoons, etc.), government actions (changes in laws and regulations, policy adjustments, administrative orders, etc.), abnormal social events (wars, strikes, riots, etc.), resulting in Aibabels being unable to perform the obligations stipulated in these Terms of Service, or causing service interruption, data loss, service quality degradation and other losses, Aibabels does not bear any responsibility. However, Aibabels should notify users in a timely manner after the occurrence of force majeure events and restore services within a reasonable time after the impact of force majeure events is eliminated. If users suffer losses due to force majeure events, they should bear the responsibility themselves, and Aibabels does not bear compensation responsibility.
Due to third-party reasons, such as network failures of third-party network service providers, line problems of telecommunications operators, compatibility problems of third-party software or services, etc., resulting in service failures, interruptions or other problems, Aibabels does not bear responsibility. However, Aibabels will do its best to assist users in communicating and coordinating with third parties to solve problems. If due to technical failures, such as server hardware failures, software errors, system vulnerabilities, etc., resulting in service problems, Aibabels will take measures to repair in a timely manner after discovering the failure. During the failure repair period, if users are caused inconvenience or losses, Aibabels will bear corresponding responsibilities according to the actual situation and the provisions of these Terms of Service, but does not bear compensation responsibility for indirect losses, profit losses, reputation losses, etc., caused by technical failures.
If any dispute arises between you and Aibabels regarding these Terms of Service or the use of services, we strongly recommend that both parties first resolve it through friendly negotiation. You can contact our customer service team by sending an email to [email protected], detailing the specific circumstances of the dispute and your demands. Our customer service team will communicate with you within the specified working days after receiving the email and actively seek a solution acceptable to both parties. During the negotiation process, both parties should uphold the principles of honesty, credit, fairness and reasonableness, fully consider each other's opinions and interests, and reach a settlement agreement.
If after friendly negotiation, both parties still cannot resolve the dispute within the specified days, you can choose to submit the dispute to arbitration or file a lawsuit with a people's court with jurisdiction. If arbitration is chosen, it should be conducted in accordance with relevant arbitration rules. If you choose to file a lawsuit in court, you should file it with a people's court with jurisdiction. The specific court with jurisdiction will be determined according to relevant laws and regulations and the specific circumstances of the case. Whether arbitration or litigation is chosen, the costs arising from dispute resolution (such as arbitration fees, litigation fees, attorney fees, etc.) shall be borne by the losing party, unless otherwise provided by law or otherwise determined by arbitration awards or court judgments.
Aibabels has the right to modify these Terms of Service at any time based on business development, changes in laws and regulations, etc. The modified Terms of Service will be published on the Aibabels website, and the publication date is the notification date. If users continue to use Aibabels services after the modification of the Terms of Service, it is deemed that users have accepted the modified Terms of Service. If users do not agree with the modified terms, they should immediately stop using the service.
If any part of these Terms of Service is deemed invalid, illegal or unenforceable, it does not affect the validity, legality and enforceability of other parts. Invalid, illegal or unenforceable parts should be regarded as severable and do not affect the validity of the entire Terms of Service. Both parties should negotiate to seek legal and effective alternative terms to achieve the purpose of the original terms as much as possible.
If you have any questions, suggestions or need help regarding these Terms of Service or Aibabels services, please contact us in the following ways: Email: [email protected]. We will try our best to reply to you within the specified working days after receiving the email.
Effective Date: September 5, 2025